FREQUENTLY ASKED QUESTIONS AND PRODUCT INFO
BEST TIP for Best Allergen/Dust Relief: Every evening, between dinner and bedtime, get in the habit of turning your thermostat "FAN" setting from "AUTO" to "ON" to let the Green Screen clean the air from the day (we also do this if we have a lot of people over or are cleaning). Turn it back to "AUTO" when you go to bed for the cleanest air to breathe over night. This works even with your windows open. Severe allergy season, try turning it on all night and turn it back to auto in the morning. DO NOT LEAVE YOUR THERMOSTAT "FAN" on "ON" 24/7 UNLESS YOUR UNIT IS PROGRAMMED WITH A LOWER CIRCULATION SETTING BECAUSE IT CAN ADD TOO MUCH MOISTURE TO YOUR HOME. This habit is regardless of if your AC or Heater is running or not. Remember that your air is not getting cleaned unless it is going through the Green Screen. You may need to check your filter more often because it will be collecting particles even on days your AC or Heater are not running... and this is a huge benefit. Please understand these are suggestions for better air quality!
8 main benefits of the Green Screen air filter:
- It has much better air flow than most pleated air filters because of its depth-loading construction (often saves on energy costs and unit wear-and-tear)
- The Green Screen has much higher dust-holding capacity, also, because of its construction = less dust on furniture and in the air you breathe
- Anti-microbial baked into Green Screen inhibits mold, mildew and fungus from growing on filter and spreading (dust is a havens for these harmful particles)
- Tacky part of the Green Screen collects the microscopic particles like pet dander, pollen and fine dust (truly helping with allergy symptoms as per our customers)
- Permanent rigid frame keeps the Green Screen from getting sucked into the unit as some filters can; and is reusable... much more Eco-friendly
- The Green Screen replacements are in the mid-priced range (avg $14) AND typically have a longer service life than pleated filters
- Helps keep your ac/furnace units and the duct work cleaner than most kinds of filters (repeatedly less maintenance costs)
- Custom-made USA filter with easy ordering process and auto-ship options
#1 question: Which side of the Green Screen air filter does the air flow through first? and How do I replace the Green Screen air filter in my frame*?
Below is an example how to replace the Green Screen air filter.
This is a very important question, remember GREEN to GRID (or whichever color Screen you have) and air enters the filter through the White side. You must have a Frame for the Refill Green Screen air filters, this prevents the Screen from being sucked into your A/C unit possibly causing damage.*
The Frame must also be installed into your return the right direction to prevent the Screen from being sucked out of the frame. Air flows through the white into the green/blue/orange, (then through the Activated Carbon if purchased) finally through the grid of the Frame and into your A/C unit. Again, if you install the Frame backwards, it could be pulled into your unit.*
*Note: Superior Air Quality and its members/employees are NOT held responsible/liable for any damages caused by installing or using any of our products.* Please call the office if any questions on which way your air flows, 817-326-1423. M-F 9-5
There are two exceptions that don't need Frames; #1 window units, call the office for pricing,sizing and installation. #2 Eco-Pockets; these already have a ridged wire inside the fabric. With these, you again must have the air enter the Eco-Pocket through the white side. When calling to reorder please indicate you would like "Eco-Pocket filters if you have a need for your filter to be a little more flexible then the Frame assembly."
How does the Green Screen air filter work, and how does it differ from the other filters?
The Green Screen air filter is very different from any filter available in stores for residential use. The Green Screen air filter has been used for commercial and hospital applications for around 60 years. SAQ has chosen to sell it for residential/small commercial customers. It is a dual-density polyester media pad, treated with an anti-microbial and light tack that are non-migrating and non-toxic. This creates 3 zones for trapping different size particle without restricting the airflow as much or as quickly as many of the allergen paper filters that typically collect in one thinner zone. The anti-microbial inhibits the growth of mold, mildew and fungus. The tack helps collect and TRAP the fine dust, allergens, dust mites, etc. The “GREEN” layer is tacky to trap more particles while still letting the air flow properly. Besides all the many benefits, the Green Screen is usually less expensive then the allergen paper pleated filters, though it typically last around 2X as long.
What is the difference between the Green Screen air filter & Blue Screen air filter?
The Green Screen air filter media is a higher-grade air filter with a tackifier and anti-microbial benefits. The Green Screen has a dust holding capacity higher than the Blue Screen. In addition, the Blue Screen air filter is still superior than most pleated filters. The applications of the Blue Screen air filter is used more in restaurant and commercial buildings such as beauty salons and pet stores/kennels where allergens are not an issue.
What is the Orange Screen 2” and Blue Screen 2” for?
The Orange Screen 2” is similar to the Green Screen air filter in that it has the anti-microbial and the tackifier for greater dust and allergen protection. Orange Screen air filter is 2” thick for the 2” frames as well as the, Box Media, Whole-home / Whole-house filter or 4-5 inch A/C Filters. The Blue Screen 2” media is for restaurant and commercial applications.
Does this filter restrict the air flow?
Green Screen air filter has optimal air flow. It is designed with dual density that allows clean air to exit the filter while at the same time trapping the dirt. This is called depth-loading by the air filter industry. Green Screen air filters do not face-load as with other filters such as some pleated and some electrostatic washable filters. Face-loading is when a filter collects all the large, medium and small particles on the front surface causing them to dam up restricting the air flow more quickly. This can cause the A/C unit motor to work harder to draw air through causing a greater strain on your A/C unit which could result in higher energy cost and a possible lessening of lifespan. In an average 2000 sq. ft. home, face-loading could cost the consumer around $5.00 - $10.00 PER FILTER in the house more per month than the Green Screen.
What is Dual-Density?
This is when the media fibers get smaller at the back of the filter or the side the air leaves the filter. This allows the larger particles to be captured in front and the smaller particles to travel deeper into the filter and become trapped. This allows the Green Screen filter to load evenly and lowers the resistance of the air flow through your filter. This filter does not face load unless over loaded.
What is an Anti-Microbial?
The Green Screen filter has had an anti-microbial agent in its fibers. This will inhibit the growth of any bacteria, mold, mildew, algae, fungus that come in contact with the filter media. It is 100% safe. It does not have an odor or give off any harmful fumes or gases. It is safe for all residents and pets in the home.
What is the Sticky stuff I feel on my filter?
That is a tactifier which helps the filter catch and hold very small particles. It adds another zone to the filter which helps trap the microscopic particles and the fine dust. It is absolutely harmless and easily washes off your hands with soap and water. If you do not like the feel, you can use gloves to change your filter.
Which direction does the Green Screen go?
The Green Screen should be installed as follows; white to green to frame grid to ac/furnace unit. Make sure the green side of the filter is installed where the frame grid is closest to the ac/furnace unit or the Green Screen could get sucked out of the frame into the machine possibly causing damage.
What is the piece of weather stripping with my frame for?
Each frame comes with a piece of weather stripping. This is only for frames that are installed in ceiling or wall locations. It is used to keep the frame from moving in the intake. You may or may not need it. Just check it by putting your frame in place first to see if there is any extra space. You do not want any filter to move up or down when unit comes on or off or dirty air could sneak around it. You can also check the “Important Sheet” that comes with the frame for location to put the weather stripping.
I have a really odd sized filter in my home, can you fit my unit?
Yes! We can custom make your frame to fit ANY size, from 1" thick up to 6” thick and any width and length. The refills are always cut to fit your frame.
Can the Green Screen filter truly help with the dust, pet dander and allergies in my home?
Yes! This filter is designed to capture even the smallest particles, including the fine dust, pet dander, pollen and other allergens, and dust mite debris. Many of our customers notice about a 50% reduction of dust. Often our customers tell us that they have decreased or eliminated their need for allergy medicine! If you get rid of the aggravating particles while you sleep, you can become less sensitive to them; even when you are around them in the daytime.
Do we have to wash our Green Screen filter?
Definitely not!! You do not want to wash any filter and put it back into your A/C unit. Doing so can create a haven for mold & mildew to grow and spread throughout your A/C ducts and home. The Green Screen filter is made to “trap” most particles making it almost impossible to wash them out. This is another advantage over pleated filters because the particles don’t fall back in the air in the changing process.
Is the Green Screen filter better than an electrostatic filter?
Yes! An electrostatic filter has never been a good concept stated by many independent studies. It looks nice at first and costs more, so people think it is better, when in fact it can be much worse. First, as mentioned above, you NEVER want to wash a filter and put it back in your A/C unit. Even if you dry them completely, the spores can still be there. This may promote mold and mildew growth. Every time the electrostatic filter is washed, the electrostatic charge is depleted and completely gone after just a few washes. The electrostatic filter is typically very restrictive on your air flow, also, and has a much poorer efficiency rating than the Green Screen filter. It is almost impossible to get all the dirt and microscopic particles out of the electrostatic filter which builds up over time. It is so much better to trap the particles and get them out of the house in the Green Screen.
Is the Green Screen filter better than a pleated ultra-allergen filter?
YES! The Green Screen filter typically traps more particles, lasts longer, has better air flow, is less expensive and is more convenient. The Green Screen also helps lessen allergens better than the expensive ultra-allergen pleated filters. The Green Screen can even last longer because of the depth-loading benefit, so you may not have to change them as often.
Should we use the Green Screen filter even if we have an air purifier or air cleaner?
Yes! Many purifiers help the Indoor Air Quality but were not made to protect your ac unit. In using both, they capture the vast majority of all particles in the air protecting the unit and what you breathe.
What is Efficiency?
Efficiency is a grading scale to grade how much and what size particles a particular type of filter can stop. The scale goes from Arrestance, Efficiency, HEPA to ULPA. Arrestance is 10 micron sized particles and up. (Large Particles) Efficiency is 10 microns down to 1 micron. (smaller) HEPA is from 99.97% at .3 micron (smaller) ULPA can catch as much as 99.99995% at .3 microns. (most all particles) One thing to remember is that the smallest particle size that can be seen with the naked eye is 10 microns, or roughly the equivalent of a human hair. Also, a true HEPA or ULPA filter is made for commercial or industrial use mainly and would not work in most residential units because of air flow restriction. Sometimes vacuum cleaners or portable air purifiers have HEPA filters.
Is Green Screen environmentally friendly?
Yes! It is a synthetic polyester fiber. It is 100% Land Fill-able (safe to add to a landfill). You don’t have the cardboard, fiberglass, wire or plastic to dispose of. Many of our customers re-purpose their yearly supply of dirty filters as weed block in their gardens in the Springtime. The frame is 100% recyclable but has a lifetime warranty so you don’t throw it away.
Where else can I buy the Green Screen filter?
It is only available through Superior Air Quality.
How often do I change my filter?
This is another very important question. Many store bought filters state different replacement times like “Lasts Up to 90 Days”. Then if you read the small print it often states a whole list of reasons you would need to change it more often. Often consumers just look at the “90 Days” and use that schedule. In reality, you should change most pleated filters every month which is recommended by most HVAC companies. This is because once they have that first layer of dirt, they can start restricting the air flow. And, picture how much more dirt a family of 4 with 2 pets inside bring in compared to a couple of people with no pets? Location of the filter can cause it to collect more or less… the closer your filter is to the floor, the more of the heavy dust it will collect.
We recommend changing the Green Screen every 2 - 3 months depending on your family's make-up. That is about the time when your resistance will start to go up due to the amount of dirt the Green Screen filter has trapped. We want you to change your filter when the efficiency is high and the resistance is low.
A good rule of thumb for Your change schedule: (call the office for recommendations for specific situations):
*With 1 filter in the house and no more than 3 people/pets: 2-month change out. (unless it’s an Extra Small Size)
*For each additional medium to large size filter in your house: add 1 month
*For more than 3 people/pets or if you live in a dusty area- change more often
*Basically, check your filter monthly and change when the white part is a light to medium brownish gray. The GRΞΞN SCRΞΞN™ should NEVER look caked or dark brown. Any filter that gets over loaded can cost you more in energy and maintenance costs and can shorten the life of our unit then if you change them when needed.
RETURN/REFUND POLICY: SAQ STRIVES TO KEEP LIFETIME CUSTOMERS, THEREFORE WE OFFER THE BELOW RETURN/REFUND POLICY.
WITHIN 30 DAYS OF PURCHASE, CUSTOMER WILL RECEIVE A REFUND MINUS 15% RESTOCK FEE FOR THE UNUSED PORTION AND MINUS SHIPPING/HANDLING COST IF APPLICABLE. IF PARTIALLY USED, AMOUNT OF REFUND WILL BE DECIDED ON PER CASE BASIS.
AFTER 30 DAYS, REFUNDS WILL ONLY BE ISSUED IF OTHER SIZES/SAQ PRODUCTS ARE PURCHASED OR EXCHANGED TO REPLACE SIZES NO LONGER NEEDED (UP TO 50% FOR ANY UNUSED PRODUCTS MINUS SHIPPING/HANDLING IF APPLICABLE). ITEMS RETURNED WILL BE VERIFIED BY THE WAREHOUSE THAT THEY ARE UNUSED AND IN GOOD CONDITION BEFORE REFUND IS GIVEN (CUSTOM SIZES OF FRAMES ARE NOT RETURNABLE) . NO REFUNDS WILL BE ISSUED FOR UNUSED PRODUCT WHEN CHOOSING TO USE ANOTHER COMPANY'S PRODUCT. HOWEVER, IF YOU CHOOSE TO RETURN THEM ANYWAY, WE WILL USE AS APPLICABLE SO THEY DON'T GO INTO THE LANDFILLS UNNECESSARILY. RETURN SHIPPING CAN BE COMPENSATED IN CERTAIN CIRCUMSTANCES, CALL OFFICE FIRST FOR INSTRUCTIONS.
REFUNDS WILL BE ISSUED WITHIN 6 WEEKS AFTER THE RETURNED ITEMS ARE RECEIVED AND THE WAREHOUSE HAS VERIFIED CONDITION.
MOVING? Most of our customers are LIFETIME CUSTOMERS! Superior Air Quality cares so deeply about all of our customers' air quality, we offer the Trade-In OR Leave & Get New policies.
Trade-In: You can trade your old frames in good condition (except custom sizes) for your new sizes!!! We may also trade-in any unused "like-new" Green Screen air filters for new ones to fit your new sizes (exchange pricing may vary depending on size). You will get up to 50% off your new order after warehouse verifies they are in good condition.
All you do is ship them back, and let us know your current address and sizes and we will take care of you! When we receive them back, we will help make your move as simple as possible by having your new sizes ready when you get there. Just put "MOVED" on your returns and call us for your discount on your new sizes and let us know when you need them delivered. More details on the bottom of the FAQ page.
Leave and Get New: Of course, if you leave them for the new owners with the magnet and brochure (we will send upon request to new owners) AND a personal note of why you like them, we will send you a FREE new frame for each frame you leave and a 10% discount on your first order for your new place!!!
Keep our phone number, 817-326-1423, in your contacts under "Air Filters" so you can get a hold of us once you know your new sizes.
Thanks again for being one of our Happy LIFETIME customers!
All prices subject to change without notice