Return/Refund Policy

RETURN/REFUND POLICY:

SAQ STRIVES TO KEEP LIFETIME CUSTOMERS, THEREFORE WE OFFER THE BELOW RETURN/REFUND POLICY:

WITHIN 30 DAYS OF PURCHASE, CUSTOMER WILL RECEIVE A REFUND MINUS 15% RESTOCK FEE FOR THE UNUSED PORTION AND SHIPPING/HANDLING COST IF APPLICABLE. 

IF PARTIALLY USED, AMOUNT OF REFUND WILL BE DECIDED ON PER CASE BASIS. 

AFTER 30 DAYS, NO REFUND IS AVAILABLE.  IF CUSTOMER NEEDS ANOTHER SIZE OR PURCHASES ANOTHER SAQ PRODUCT, SAQ WILL EXCHANGE FOR A VALUE UP TO 50% FOR ANY UNUSED PRODUCTS MINUS SHIPPING/HANDLING IF APPLICABLE.

ITEMS RETURNED WILL BE VERIFIED BY THE WAREHOUSE THAT THEY ARE UNUSED AND IN GOOD CONDITION BEFORE REFUND/EXCHANGE IS GIVEN (CUSTOM SIZES ARE NOT REFUNDABLE OR EXCHANGABLE).

NO REFUNDS WILL BE ISSUED FOR UNUSED PRODUCT WHEN CHOOSING TO USE ANOTHER COMPANY'S PRODUCT. HOWEVER, IF YOU CHOOSE TO RETURN THEM ANYWAY, WE WILL USE AS APPLICABLE SO THEY DON'T GO INTO THE LANDFILLS UNNECESSARILY.

RETURN SHIPPING CAN BE COMPENSATED IN CERTAIN CIRCUMSTANCES, CALL OFFICE FIRST FOR INSTRUCTIONS.

REFUNDS WILL BE ISSUED WITHIN 6 WEEKS AFTER THE RETURNED ITEMS ARE RECEIVED AND THE WAREHOUSE HAS VERIFIED CONDITION.